Pincode Finder
Customers can verify service availability by entering the destination pincode. Delivery timelines and service options may vary depending on location and network coverage.
Weight Calculation
Freight charges are calculated based on actual weight or volumetric weight, whichever is higher.
Claim Policy
Claims for loss, shortage, or damage must be reported within 48 hours of delivery. Supporting documents including invoice, POD, and photographs must accompany the claim request.
Risk Policy
All shipments are transported at owner’s risk unless insured. Customers are advised to declare the actual value and obtain insurance coverage for valuable consignments.
Fuel Surcharge
Fuel surcharge rates are subject to market fuel price fluctuations and may be revised periodically without prior notice.
Restricted Items
- Explosives and hazardous materials
- Flammable liquids and gases
- Firearms and ammunition
- Currency and negotiable instruments
- Precious metals and gemstones
- Illegal substances
- Perishable goods without approval
- Live animals and livestock
Packing Guidelines
Customers must ensure proper packaging before dispatch.
Recommended Packaging
- Corrugated boxes for general cargo
- Bubble wrap for fragile items
- Waterproof packing where necessary
- Strong sealing tape on all openings
- Proper labeling with consignee details
Indemnity Letter
Customers may be required to provide an Indemnity Letter for shipments without invoices, replacement goods, samples, or special cargo categories as per regulatory requirements.
KYC Requirements
For Individuals
- Aadhaar Card
- PAN Card
- Driving License / Passport
For Businesses
- GST Certificate
- PAN Card
- Company Registration Certificate
- Authorized Signatory ID Proof
GST – Transporter IDs
Customers must provide correct GST details while booking shipments.
Transport Information Required
- GSTIN Number
- E-Way Bill Number where applicable
- Consignor Details
- Consignee Details
- HSN/SAC Information